When an additional consumer is in a video engagement and then they leave, the engagement will continue for the remaining agent and consumer. Enhancement to video engagements - Windows, macOS. There are several UI enhancements to the chat feature in video engagements to better match the web chat experience. Enhancements to chat feature in video engagements - Windows, macOS. When a call is being recorded and the agent transfers the call to a Zoom Phone user or to an external number, the contact center voice call recording will stop. Enhancements to voice call recordings during call transfers - Windows, macOS. The estimated wait time is based on several factors including the average handling time.

If enabled by an admin, consumers will see the estimated wait time while waiting in the queue for a video engagement Waiting Room. This can be useful for accounts with both products and route calls from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow.Īgents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number. Note: Calls will continue to incur charges as an inbound Zoom Contact Center call.

Users can search and dial a desk phone from the Zoom client.Ĭalls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call. This setting can be set for a time duration if desired. Separate emails are detected by a space, semicolon, comma, or new line. Zoom Chat channel admins can add members to an existing channel in bulk by copy-and-pasting a list of email addresses. Support for adding users to a channel in bulk - Windows, macOS, Linux. The preview of unread Chats or Channels that appears when hovering over an unread badge on a collapsed folder or section will now include all or me mentions.

Would you like to start this meeting? Would you like to start one of these meetings? The Starred section has moved to the top on the sidebar, above all folders. A fast, simple, and effective program! All rights reserved. Moreover, with browser support, it becomes a hassle-free way to connect with people around the world. Without a doubt, the Zoom app is a simple, straightforward, and free video-conferencing application for Microsoft Windows PCs. Similarly, Facebook Messenger is a good choice for anyone interested in informal video chats and messaging. For many years, it has been the standard for video calling on Windows PCs. While Zoom has been used as a communication tool around the world, there have been some privacy concerns regarding its usage in the US.Īs such, a lot of people look for alternatives to the program. Zoom is a feature-packed video conferencing, meeting, and calling solution for Windows, Android, iOS, and Mac devices. However, you can still save them offline on your computer. This makes the free version of the application a great choice for individual users.

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